Returns & Refunds

Returns and Refunds Policy

Thank you for shopping at Probion.com.

If you are not entirely satisfied with your purchase, we're here to help.

What to expect?

Return to Balance & Detox

Probiotics serve to restore the balance of our intestinal bacteria. While promoting the growth of beneficial bacterial, they will also cause the dying off of harmful bacteria. This is a process of detoxification that can lead to healing crises in the form of intestinal discomfort and other symptoms associated to chronic health issues during the first 2-3 weeks. These symptoms will pass as the body adjusts to healthy gut flora, leading to long-term health improvement. Sometimes these effects may be quite intense - this might be an indication of some more serious underlaying issue and sign of efficient load of therapeutic quality probiotics. 10-20% of individuals may experience this and it's handled by starting with low dosage strategy - just taking one tablet every second day or keep the tablet in the mouth for some minutes or moulding the tablet and having a quarter of it into your food. You should always consult your medical doctor for medical advice specific to your health situation. We are here to answer any questions that you or your medical doctor may have.

A very important aspect of probiotic supplementation is to take them at daily intervals and allow them at least 3 to 4 weeks as a trial period to give the bacteria the opportunity to start turning things around for your body. Many people are looking for quick and immediate results, to undo damage caused through years of unwise habits and neglect. One needs patience and persistence for a condition to turn around. If you can do that, then we can help you by providing one of the highest quality products on the market.

Your Recommended Dosage

Dosage always starts slowly with probiotics to let your body adjust. It's a process. As everyone is different, probiotics may have initially different effects.

Start with 1 tablet a day in the first week, and gradually increase to 3-4 tablets a day or more as needed in the upcoming weeks. Children under the age of 7 should take half the dosage of adults. Infants should take 1/4 the dosage of adults with tablets ground into powder and mixed with water or milk, to be fed little by little throughout the day.

ProBion is free from GMO, dairy, soy, wheat and gluten. Suitable for vegans, vegetarians, pregnant women, children and elders.

What if ProBion did not work as expected?

Here in ProBion, customer satisfaction is our number one priority. Although we've designed product according to different digestive situations probiotic supplementation is not guaranteed to help 100% all individuals. We know for example that IBS is just an umbrella diagnosis including a variety of causes. There is a study showing that approximately 50% of those given that diagnosis actually suffers from bile bladder problems not being adequately diagnosed. As bile problems are also linked to the microbiota it can happen that you are caught into Catch-22. Nevertheless we are here to support you on your way to feeling good and it may be the case that different type of ProBion might suit your situation better - just get in touch and we will exchange it for you free of charge. Again, as everyone is different probiotics may have different effect, we might ask you some questions to better understand your health situation and provide tailored probiotic recommendation based on that.

Our unopened products can be returned within 45 days of the original purchase of the product. (in case product is opened, please get in touch)

To be eligible for a return, please make sure that:

  • The product was purchased in the last 45 days

  • The product is in its original packaging

  • The product isn't used or damaged

  • You have the receipt or proof of purchase

  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), use "RMA Returns" section after logging into your account:

Send the product with its original packing and the receipt or proof of purchase and the RMN number, to:

ProBion Returns PO. BOX 12 Nottingham, UK NG7 2GB

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Probion.com.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

Categories: Returns